Refund/Return Policy

At The Carman Farm we strive to provide our customers with the highest quality products and excellent customer service. We understand that sometimes situations may arise where a return or exchange is necessary. Please review our return policy below:

Returns and Exchanges:

We accept returns or exchanges within 14 days of the original purchase date.

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

Please contact our customer service team to initiate the return or exchange process. They will guide you through the necessary steps and provide you with a return authorization number.

Non-Returnable Items:

Perishable items: Due to the nature of mushrooms, we are unable to accept returns on perishable products, as they cannot be restocked or resold.

Custom orders: Any personalized or custom-made items are non-returnable unless there is a defect or error on our part.

Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.

We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. We cannot be held responsible for lost or damaged packages during the return process.

Refunds and Store Credit:

Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.

For eligible returns, we offer refunds in the original form of payment or store credit, based on your preference.

Please note that shipping costs, if any, are non-refundable.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly and provide a replacement or refund.

Please note that our return policy may be subject to change without prior notice. We encourage you to review the policy periodically or contact our customer service team for any clarification or assistance regarding returns or exchanges.

At The Carman Farm we value your satisfaction and aim to ensure a positive shopping experience. Thank you for choosing us as your trusted source for mushroom products.