Shipping Policy:
At The Carman Farm we are committed to delivering your mushroom products in a timely and efficient manner while ensuring their freshness and quality. Please review our shipping policy below for both dry and fresh goods:
Order Processing:
We strive to process and ship all orders within 1-2 business days of receiving them, excluding weekends and holidays.
Orders placed after our daily cut-off time (4:00pm Est) may be processed on the following business day.
Shipping Methods:
Dry Goods: Dry mushroom products, such as mushroom powders, capsules, or dried mushrooms, will be shipped via standard shipping methods, such as postal services or reputable courier companies. Estimated delivery times may vary depending on your location and the shipping carrier’s service.
Fresh Goods: Fresh mushrooms are delicate and require special handling to maintain their quality. We offer expedited shipping for fresh goods to ensure their freshness upon arrival. We use insulated packaging and cold packs to preserve the optimal temperature during transit.
Shipping Restrictions:
International Shipping: At this time, we only offer shipping within the United States. We are unable to ship internationally due to customs regulations and potential delays that may affect the freshness and quality of our products.
Fresh Goods Availability: Please note that the availability of fresh mushrooms may vary depending on seasonal factors and stock availability. We will inform you if any fresh goods are temporarily unavailable for shipping.
Shipping Costs:
The shipping costs for your order will be calculated based on the weight, dimensions, and shipping destination of the package. The exact shipping cost will be displayed during the checkout process.
Tracking and Delivery:
Once your order has been shipped, we will provide you with a tracking number via email or through your customer account. You can use this tracking number to monitor the progress of your shipment.
While we make every effort to ensure timely delivery, please note that we cannot be held responsible for any delays or issues caused by the shipping carrier. However, if you encounter any problems with your shipment, please contact our customer service team, and we will assist you in resolving the issue.
Delivery Address:
Please ensure that you provide the correct and complete delivery address at the time of placing your order. We cannot be held responsible for any delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.
Delivery Receipt:
It is important to inspect your package upon delivery. If there are any visible signs of damage or tampering, please refuse the delivery and contact our customer service team immediately. If possible, please take photos of the damaged package for documentation purposes.
Should you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer service team. We are here to assist you and ensure a smooth shipping experience for your mushroom products.
Note: It is crucial to comply with all applicable regulations and guidelines regarding the shipping of perishable goods to ensure the safety and quality of the products.